Shipping Process

• Products will be shipped within 1 to 7 days from the date of receiving order and will be attempted to be delivered between 4-15 days of order placement depending upon the delivery distance from the source
• We allow two modes of shipping- Free delivery and Cash on Delivery(COD).
• Free delivery is only for online payments and for COD we charge a minimum amount.
• You can check availability of shipping methods to your location by entering your pincode in cart/checkout pages.
• If you see only Free delivery shipping method in cart page, then COD is not supported in your location. We can arrange for COD in these parts but it will incur extra charges.
• Shipment will be tracked in every step and updated in your account dashboard. You will have to login and check your My account dashboard for your shipment details
• Your Order status will be ‘Processing’ after order placement and ‘Shipping’ after shipment and ‘Completed’ after your received your product.
• For any queries you can contact us using the contact information in the contact us page. We will be happy to assist.

10 Days Return/Replacement:

How to Request Returns:

Return request for shirts can be made by one of the following methods:

1. If your have signed up before, login to your account–>go to ‘orders’–>select your order and select ‘Return’
2. You can contact us directly using the contact information given in the contact us page and raise a return request.

Eligibility:

• All Shirts are eligible for free return/replacement, within 10 days from delivery, in an unlikely even of wrong product delivered or physically damaged, provided it has not been used, washed, tampered in anyway. On which account, we are at all rights to refuse return pickup/payment to the customer.
• Shirts can be exchanged for a different size/colour.
• Shirts are eligible for a full refund subject to prior ascertainment by Jack Vault(referred to as’company’ in this context).
• Reverse pickup process will take between 4-15 days of raising the return request depending upon the courier availability in the customer’s pincode area. If the customer is not following up with the courier person and/or asks to pickup at later date, the request will not be entertained and the company is at all rights to revert the return pickup. In which case, the customer has to send the parcel to the company on their own
• Refund will be returned to customer’s preferred mode of payment within 4-7 business days of reverse pickup post verifying the contents/condition of the product picked up.
• If the customer is sending the product to the company via his own means, the refund will only be paid once the product reaches the company and is verified.

To Do:

• Please keep the item in its original condition with manufacturer packaging, accessories, price tags, warranty card and other accompaniments for a successful return pick up.